Inbound Call Center Services

When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.

Types of Inbound Call Center Services Include:

Inbound Call Centre Services

1800/1300 Answering Services (24 Hours)
Phone Answering Services (24 Hours)
Up-Selling & Cross-Selling Services
Billing Queries Services
Charge Back Handling Services
Consumer Response
Customer Services
Dealer Locaters & Referral Services
Reservation Desk Services
Direct Mail /TV/Ad Response
Directory Inquiry Services
Event Scheduling Services
Help Desk Solutions
Inbound Sales
Inquiry Handling
Applications/Claims Processing Services
Insurance Claims Processing Services
IVR Services
Job Dispatch Services
Online Customer Support Services
Product Information Request Services
- Product Support Services
- Product Information Services
- Service Information Services
- Feature Services
- Accessories Services
- Upgrade Services
- Warranty Services
- Many More Client Specific Product information Request Services (Customized)
Order Taking Services
- 24 x 7 Live Order Taking Services Through Toll Free Lines
- Online Order Taking services
- Convenient Message Delivery Through Fax, Email and Pagers
- Streamlined Services
- Many More Client Specific Order Taking Services (Customized)
Order Entry Services
Sales Closure Services
Sales Lead Qualification
Payment Collection Services
Debt Collection Services
- Payments Follow-up
- Invoice Adjustment
- Dispute Resolution
- Claim Management
- Accounts Receivable Services
- Many More Client Specific Debt Collection Services (Customized)
Product Recall Management Services
Real-Time Inventory Status Services
Rebate Processing Services
Registration of Event Participants & Prospects
Scheduling Sales Demos Services
Subscription Services
Ticketing Sales Subscription Services
Toll Free Response
Toll Free Services
Virtual Receptionist Services
Warranty Registration services
Website Response
Administrative Services
Product Technical Information
Technical Support/Helpdesk
Emergency Response & Disaster Recovery Services
Many More Client Specific Inbound Call Center Services (Customized)

Types of Customer Service & Support/Helpdesk Services Include:

Customer Service & Support/Helpdesk Services

Customer Service
Complaint Receipts & Resolutions
Customer Relationship Management
Providing Account Status
Providing Reservation Status
Sales & Order Taking/Processing
- Cross-Selling/Up-Selling
- Order Taking Services
- Helping Customers Complete Orders
- Closing of e-Commerce Sales by Assisting Customers in Checking Out the Contents of Their Shopping Cart
- Providing Order Status
- Purchase Order Management
- Order Confirmation/Verification
- Customer Database Management
- Wire Transfers
- Payment by Phone
- Multiple Shipping and Payment Options
- Order Fulfillment and Status Checks
- Order Fulfillment and Mailing Services
- Customer Invoicing
- 24/7 Live Order Taking Services Through Toll-Free Lines
- Online, Email & Fax Order Taking services
- Many More Client Specific Sales & Order Taking/Processing Services (Customized)
Providing Product/Service Information
Loyalty Program Management
B2B & B2C Collection
Computer Aided Telephonic Interviews (CATI)
Services Requests
Quotations
Contract Reconciliation
Support Services
- Product Support Service
- Product Usage Queries
- Service Support Service
- IT Support Services
- HR Support
- Specialist Helpdesk
- Office Productivity Application Support
- Trouble Shooting (Technical Support)
- Emergency Response
- Complaint Receipts & Resolutions
- Product Configuration Checking
- Many More Client Specific Support Services (Customized)
IT Support Service
Customer Care Analyst
Social Customer Service
Assistance in Page-Pushing Capabilities for Website Visitors
Website Monitoring & Traffic Analysis
Real Time Services
Email Management Services
24/7 Phone Customer Service & Support/Helpdesk Services
24/7 Online, Email, Chat & Fax Customer Service & Support/Helpdesk Services
Many More Client Specific Customer Service & Support/Helpdesk Services (Customized)

Types of Outbound Call Center Services Include:

Outbound Call Centre Services

Telemarketing/Telesales Services
Prospecting
Lead Generation & Qualification Services
- Sales Lead Generation
- Business Sales Leads
- B2B Lead Generation
- B2C Lead Generation
- Technology Sales Leads
- Qualified Sales Leads
- Insurance Sales Leads
- Automation Sales Lead Generation
- Building Permit Sales Leads
- Industrial Sales Leads
- Multilevel-marketing (MLM) Lead Generation
- Many More Client Specific Lead Generation & Qualification Services (Customized)
Appointment Setting & Reservation Desk Services
- B2B Appointment Setting
- Technology Sales
- Healthcare Leads
- Data Collection & Cleansing
- Telemarketing Scripts & Telemarketing Lists
- Event Registrations
- Conference Registration Programs
- Seminar Bookings
- Executive Appointment Setting Services
- B2B Appointment Scheduling for Web Conferences or Demos
- Many More Client Specific Appointment Setting & Reservation Desk Services (Customized)
Telesales & Customer Acquisition Services
- Online Market Research
- Customer Surveys
- Multi-media Campaigns
- Up-Selling & Cross Selling Services
- Customer Retention Services Support via Voice, Live Chat, Fax and Email
- Search Engine Marketing
- Product Information request
- Many More Client Specific Telesales & Customer Acquisition Services(Customized)
Order Taking & Fulfillment Services
Database Services
- Database Development Services
- Database Management Services
Surveys & Researches (Including Market Research & Surveys, Customer Surveys, Competitive research………)
Debt Collection Services
- Payments Follow-up
- Invoice Adjustment
- Dispute Resolution
- Claim Management
- Accounts Receivable Services
- Many More Client Specific Debt Collection Services (Customized)
Telephone Based Business Development
Computer Aided/Assisted Telephone Interviewing (CATI) Market Research Services
Direct Mail Follow-Up Services
Product/Service Promotions, Launches & Sales
Research, Surveys and Polling
Market Intelligence/Research Services
Customer Satisfaction Surveys
Sales Support
Customer Support
Toll Free Customer Support
Conference & Registration
Verification Services
- Insurance Claims/Verifications
- Employment Verification
- 3rd Party Verification
- Many More Verification Services
Database Cleaning & Enhancing
Customer Registration & Modification
Application/Claim Processing
Subscription Services
Many More Client Specific Outbound Call Center Services (Customized)

Types of Sales & Marketing Services Include:

Sales & Marketing Services

Telemarketing/Telesales
Lead Generation
Sales (Cross-Sell / Up-Sell)
Subscription Services
Market Research & Analysis
Order Taking/Processing Services
- Order Taking Services
- Purchase Order Management
- Customer Database Management
- Wire Transfers
- Payment by Phone
- Multiple Shipping and Payment Options
- Order Fulfillment and Status Checks
- Order Fulfillment and Mailing Services
- Many More Client Specific Order Taking/Processing Services (Customized)
Viral Marketing
Internet Marketing – SEO, Social Media Marketing, Email Marketing, Search Advertising,
Online Campaign Management
Web Analytics Services
- Dashboard Creation
- Custom Web Analytics Software
- Web Analytics Software Setup
- Reporting & Analytics
- Campaign Analysis Services
- Google Analytics Services
- Many More Client Specific Web Analytics Services (Customized)
Many More Client Specific Sales & Marketing Services (Customized)

Staff Leasing

In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.

Virtual Captive

In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.

Fully Managed Solutions

This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).