Why IPS
- Why Outsource to International Parallel Soucing?
- Can I Trust International Parallel Sourcing?
- International Parallel Sourcing vs Other BPO Companies
Why Outsource to International Parallel Sourcing?
Selecting IPS your outsourcing partner is essential for the success of your outsourcing campaign because we minimise the risks and uncertainties associated with offshore outsourcing, while at the same time delivering all the benefits of offshore outsourcing, including lower cost.
A Unique, Comprehensive, Yet Easy to Understand Outsourcing Approach
Our comprehensive but easy to understand outsourcing approach makes outsourcing easy!
We provide expert advice, help establish the right outsourcing strategy, devise a plan to implement the strategy, and de-risk the plan to ensure outsourcing success.
Reduced Complexity
Our unique outsourcing approach delivers simple, easy-to-understand, turnkey solutions that enable you to tap into offshore talent without taking on unnecessary risk. You will get all the benefits of hiring highly experienced, skilled and qualified virtual staff, hassle free.
IPS will take care of all complexity and red tape associated with hiring and hosting offshore virtual staff, such as overseas taxes, laws, and compliances.
Accountability
When you deal with IPS you are dealing with an Australian company based in North Sydney NSW, not strangers in a foreign country. We are here to stay. We are not a faceless entity that you have limited contact with, but an organisation that is fully accountable and subject to Australian standards.
IPS has been offering customised business solutions for more than 14 years. By leveraging the experience of IPS, you get peace of mind knowing your business processes are in safe hands.
Our vast experience in handling diverse outsourcing projects makes us a prime candidate for a successful outsourcing service provider.
Total Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup
- Security gates
- Armed guards
- You can place your own security officers at your offshore office. Upon request, IPS can help you recruit your own security officers (through third party)
- Security cameras
- Bio-metric, RFID & Photo ID detection systems (or other systems) for secure entry & exit to prevent entry or exit of unauthorised persons
- Segregation of secured and common areas. Separate swipe cards for each area
- Emergency plan – staff training on emergency procedures, smoking alarms, fire extinguishers … and supplier’s alternative office
- Clear Desk, Clear Screen Policy
- Bags, mobiles phones, camera, laptops, PDAs or any electronic gadgets are not to be allowed into the operation floor. Staff members are provided with their personal lockers outside the operating floor
- Random checks of employees and systems
- All email sent and received by employees are to be read by senior management. You can also request direct access to your employees’ emails
- Limited print permissions – Only few designated staff members are permitted to print. Staff members are not allowed to bring in or take out any paper, printout or written documents without any permission
- Limited staff access to database – Only few designated staff members are permitted to draw data from the database
- The process is divided and designated amongst different staff members, and each staff receives information only in relation to the task he/she is performing. Furthermore, our employees can be located in different areas, typically do not know each other, and do not have the ability to communicate or exchange information
- Asset Management – Users register, user password management, and return asset policy
- Once the data and documents have been used they are destroyed
Staff Training
All staff members are trained in security procedures during induction.
- Secure and managed Internet connectivity and optional locked VPN only access via your network. Meaning a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Thin Client Mode – All work is done on the central servers. Nothing ever leaves central servers. Images, data and all processing stay on a secure, firewalled central server. The server can be based locally or offshore
- A secure web site, FTP and/or custom software can be used to transfer data
- Data Leak Detection & Prevention (DLDP) systems designed to detect and then prevent any potential breaches. These systems protect your data from being acquired by anyone other than people you’ve specifically assigned that information to (including locked down USB ports)
- Firewalls
- Antivirus software
- Data encryption
- DISASTER RECOVERY: Hot Back-up. In practice, if the server that is running a software process crashes, another server on the network can instantly take over without loss of any information
Intellectual Property
All assets and information provided by you, and all work created by Offshore Delivery Centres whilst working on your tasks are exclusively the property of yourself. Clear Intellectual Property statements specifically: - Everything you supply is your IP
- Everything you created is your IP
The employees, administrators and professionals working on your project sign intellectual property protection, confidentiality and non-disclosure agreements at the onset of the project.
Your In-house Management Team on the Ground
Our “Virtual Captive Model” allows you to place your in-house management team at our offshore delivery centre. Your in-house management team can implement your “Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan”.
ISO Standards
Strict Global Delivery Centre and staff screening – A large number of our Global Delivery Centres comply with ISO 27001 Standards (IT Security Policy).
Third-Party Auditors
Regular security audits can be carried out using internal or third-party security auditors (onshore or offshore auditors). If required, IPS can help you seek third-party auditors.
IPS Cloud
The IPS Cloud provides total control of your project. Thus, greater Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup.
IPS Support System
IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information
Note – All infrastructure, technologies, tools, applications, software, systems, procedures, contracts, and undertakings mentioned in this article are not available at all our global delivery centres.
IPS Australia and its Global Delivery Centres pay utmost importance to data security, confidentiality, intellectual property protection, and operational backup requirements of its clients.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
A Customised “Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan” is finalised during the analysing phase of our service delivery model to make sure all your security concerns are covered. The plan defines intended processes, procedures, systems, infrastructures, technologies, tools, applications, software, standards, contracts, and undertakings to protect your Data, Confidentiality, Intellectual Property, and Operational Backup.
You Take Full Control
- Multiple channels of communication
- Internet and cloud based technologies, tools, applications, software, and systems are available to run, manage and control your projects. For example, technologies such as Skype enable very low cost (essentially free) video conferencing
- ERP and task based software & online applications are available for most of the tasks to be performed online, rather than on a paper
- Virtual Private Network (VPN) technologies mean that a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Direct access to your virtual staff (Staff Leasing Model & Virtual Captive Model) or project management team (Fully Managed Solutions Model)
- Option of placing your in-house management team on the ground (“Virtual Captive” model). They will represent you on the floor, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. It provides you with 100% operational control
- IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information - Many other infrastructures, technologies, tools, applications, software, systems and procedures
Example of Applications & Software – Skype (video chats and voice calls), WhatsApp (cross-platform messaging & VOIP), Viber (cross-platform messaging & VOIP), Zoom (video conferencing/meeting software), Salesforce.com (CRM app), Rackspace (file sharing & FTP hosting service provider), Microsoft Teams (business communication platform), Staff Cop (spy software), TeamViewer (remote support & online meetings software), Hubstaff (remote staff monitoring system), Staffcop (remote staff management system) and many other applications/software.
Examples of Technologies – Technologies include (but not limited to); regular online login systems (every 10 minutes), activity monitoring system, continuous video conferencing (up to 168 hours per week), webcams, CC TV cameras, screen sharing, file exchange, fileservers, FTP hosting, silent monitoring, chat, audio recordings, phone (local number for international calls), fax, emails…
Examples of ERP and Task-Based Software & Online Applications – SAP (Enterprise Resource Planning), MYOB (accounting software), Xero (accounting software), QuickBooks (accounting software), Recon (accounting software)…
IPS can help you select and acquire right infrastructures, technologies, tools, applications, software and systems for your business, integrate them into your existing business processes and then train your entire team how to confidently use them. Most of them are simple to use, and once we show you how you will be fully empowered to use them with ease.
Note – All infrastructure, technologies, tools, applications, software, systems, and procedures mentioned in this article are not available at all our global delivery centres.
It is vital for your projects’ success that the outsourcing model provides you a seamless communication and full control of your project.
Everything your virtual staff does can be directed and managed by you.
Various infrastructures, technologies, tools, applications, software, systems, procedures, and processes are available to provide you a seamless communication and total control of your project.
Flexibility
- Fully Managed Solutions
- Staff Leasing
- Virtual Captive
These models are further customised to meet your complex outsourcing needs.
We know that a one-size-fits-all approach is not the way to solve the complex business outsourcing challenges facing today’s companies.
IPS offers multiple Customised Service Delivery Models:
Enhanced Services Quality
- Required qualifications, education and skills to perform tasks
- Required level of IT/computer usage
- Required work experience in a similar role
- Strong analytical and problem solving skills
- Strong communication and interpersonal skills
- Professional attitude and a desire to succeed within a BPO/BKO/CCO organisation
A Customised “Quality Control Plan” is finalised during the analysing phase of our service delivery model to meet your expectations. The plan defines KPIs and performance metrics, and intended processes, procedures, systems, infrastructures, technologies, tools, applications, and software to be used to achieve and maintain Quality. (Not available for Virtual Captive Model).
- IPS performing additional QC
- Direct access to your virtual staff (Staff Leasing model & Virtual Captive model) or project management team (Fully Managed Solutions Mode)
- Option of placing your in-house management team on the ground (Virtual Captive Model). They will represent you on the floor, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. It provides you with 100% operational control
- Auditing using internal or/and third-party auditors/professionals (onshore or offshore)
- The IPS Cloud provides total control of your project. Thus, greater quality control.
- IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information - Many other infrastructures, technologies, tools, applications, software, systems and procedures
Note – All infrastructure, technologies, tools, applications, software, systems, and procedures mentioned in this article are not available at all our global delivery centres.
Your business has a reputation to uphold, and expectations regarding the quality of your work.
By focusing on High Quality Virtual Talent, Specialised Skills and High Quality Services (not on cheap labour), we make sure that you receive enhanced service quality.
We leverage highly experienced, skilled, qualified, English speaking, productive & cost-effective talents to derive cost effective solutions for our clients. We hire only the best and the brightest professionals, through our rigorous screenings and selection processes.
We look out for individuals with:
Productivity
- IPS performing additional PC
- Direct access to your virtual staff (Staff Leasing Model & Virtual Captive Model) or project management team (Fully Managed Solutions Model)
- Option of placing your in-house management team on the ground (Virtual Captive Model). They will represent you on the floor, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. It provides you with 100% operational control
- Auditing using internal or/and third party auditors/professionals (onshore or offshore)
- The IPS Cloud provides total control of your project. Thus, greater productivity control.
- IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information - Many other infrastructures, technologies, tools, applications, software, systems and procedures
Note – All infrastructure, technologies, tools, applications, software, systems, and procedures mentioned in this article are not available at all our global delivery centres.
Outsourcing should increase productivity. If not managed properly, the reverse can take effect. IPS exists to stop you from falling into this trap. We ensure that you receive high returns from your investment.
The unique culture that exists at IPS encourages a straight talking, problem solving and productive workplace.
Plus, a Customised “Productivity Control Plan” is finalised during the analysing phase of our service delivery model to meet your expectations. The plan defines measurable results to compare productivity, and intended processes, procedures, systems, infrastructures, technologies, tools, applications, and software to be used to achieve and maintain Productivity. (Not available for Virtual Captive Model).
Transparency
The whole outsourcing process is transparent. Prices are clearly defined and fixed, and there are no hidden costs involved.
Australian Corporate Culture
Companies that recognise cultural differences and understand that they can have a huge impact on the success of their operation will take greater care ensuring they select the right outsourcing service provider.
You can be confident of the culture when working with IPS.
Being locally based and having had extensive business experience in the Australian market, IPS has thorough knowledge and understanding of Australian corporate culture.
IPS’ executives, senior management (Australia & overseas), and Offshore Delivery Centre Managements are multilingual with vast experience (up to 30 years) in crossing cultural barriers.
During the analysis phase of our service delivery model, we first understand and then replicate your current corporate culture. All staff members at IPS working on your projects are fully trained on your corporate culture and expectations.
Plus, the back channel communication among the client, IPS Executives & Senior Management (Australian/offshore), the Offshore Delivery Centre’s Management, and other offshore stakeholders, is available to help drive outcomes and resolve any blockages (IPS works as a bridge).
Virtual Captive Model – Our “Virtual Captive Model” gives you 100% operational control. It allows you to place your In-house Management Team at our Global Delivery Centre(s) to oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. This allows you to fully implement and reflect your existing branding and corporate culture as you deem fit to adopt.
Options Otherwise Not Available or Unaffordable
You can tap into and take advantage of our global knowledge base, and enjoy world-class capabilities not otherwise available or unaffordable to you.
For Example – Instead of hiring a junior bookkeeper from Australia, you can hire a fully qualified accountant with over 15 years of experience working for KPMG that can also assist you in developing your internal management reporting functions, at a similar price from the Philippines.
Scalability
We offer flexible engagement schemes enabling you to decrease or increase your team size or involve specialists with different expertise when your business requirements change. This lets you optimise the cost structure and your team’s performance to get the maximum ROI out of the outsourcing engagement.
IPS Executives & Senior Management - A Bridge
IPS Executives & Senior Management (Australia/offshore) works as a bridge between the client and all stakeholders.
Backchannel communication among the client, IPS Executives & Senior Management (Australian/offshore), the Offshore Delivery Centre’s Management, and other offshore stakeholders, is available to help drive outcomes and resolve any blockages.
Well-Built IPS Support System
- The outsourcing process is comprehensive and easy
- Your risk is managed
- Your project starts on time
- Your processes run smoothly without any hurdles, loss of quality and efficiency
- The prices are clearly defined and there are no hidden costs involved
- The whole outsourcing process is transparent
- You continue to receive right resources (high quality virtual talent, state of the art infrastructure, technologies, office space, and professional working environment) for your processes/projects
- You continue to receive what was agreed
- IPS executives & senior management working as a bridge – Back channel communication among the client, IPS executives & senior management (Australian/offshore), the offshore delivery centre’s management, and other offshore stakeholders is available to help drive outcomes and resolve any blockages
- Organise backup delivery centre in a short period of time if your current offshore delivery centre is no longer able to provide the services due to any unfortunate circumstances
- Over 1200+ services (a lot more than our competitors)
- Over 1500+ global delivery centres (a lot more than our competitors)
- Acquire resources from other delivery centres
- Additional quality & productivity control (on request)
- Acquire third-party/independent virtual talent, experts, professionals
- Acquire third party training & development
- Acquire third party infrastructure, technologies & technical support
- Organise third-party/independent auditors – quality & productivity control
- Organise third party security
- Acquire third party project management
- Acquire resources otherwise not accessible to clients or global delivery centres
- Organise travel & accommodation arrangements
- Many other services/resources
IPS experience, size, services diversity, and global diversity has allowed it to build a strong support system around its Outsourcing Models. Through this support system, IPS clients can get access to IPS services and resources otherwise not available to them.
Through its Well-built Support System IPS makes sure that your Outsourcing is Successful:
Cost Reduction & High ROI - UP TO 70% COST REDUCTION!
IPS can help you tap into high quality but more economical offshore resources pools, such as virtual talent, infrastructure, technologies office space and professional working environment.
Our diverse range of services delivers innovative outsourcing solutions and provides value added services for a diverse range of clients.
By outsourcing to IPS you can be assured of significantly reduced costs sustainable over time. Plus, no hidden charges, and no cost over-runs; since the entire process will be operating on a fixed charge basis.
This will improve your bottom line and increase your return on investment (ROI).
High Quality IPS Virtual Talent
- Required qualifications, education and skills to perform tasks
- Required level of IT/computer usage
- Required work experience in a similar role
- Strong analytical and problem solving skills
- Strong communication and interpersonal skills
- Professional attitude and a desire to succeed within a BPO/BKO/CCO organisation
Whether your business is looking to hire 1 or 500 virtual talent to perform your easy-complicated tasks we can provide you high quality and more economical offshore virtual talent compared to your local talent. Up to 70% Savings!
IPS has a Global Pool of High Quality Virtual Talent. We leverage highly experienced, skilled, qualified, English speaking, productive & cost-effective talents to derive cost effective solutions for our clients. We hire only the best and the brightest professionals, through our rigorous screenings and selection processes.
We look out for individuals with:
State of the Art Infrastructure, Technologies, Office Space and Professional Working Environment
We supply you with state of the art infrastructure, technologies office space and professional working environment.
Over 1500+ Reliable & Established IPS Global Delivery Centres
IPS is a multidimensional company positioned to offer its customers the strategic advantage of multi-location outsourcing. With over 1500+ Delivery Centres from around the World (over 30 countries), IPS offers a spectrum of quality services and specialised skills that our customers can leverage to their benefit. Offering the best services from around the world. None of our competitors can match the number of Global Delivery Centres we can offer nor the diversity of locations in which to begin your outsourcing partnership.
Our Global Delivery Centres have up to 30 years experience in planning, setting up, running and developing outsourcing projects for Australian, New Zealander, American, Canadian, UK, European and Middle Eastern companies.
We provide incomparable levels of service and results at a fraction of the cost in comparison to any Australian Business Process Centre.
Our Global Delivery Centres have pools of High Quality Virtual Talents, and State of the Art Infrastructure, Technologies, Office Space, and Professional Working Environments.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
24/7 Direct Access to IPS Senior Management
IPS provides 24/7 direct access to Senior Management.
Over 1200+ Services
IPS provides over 1200+ offshore outsourcing services. None of our competitors can match the number of services we offer.
Please click Services for more information about our 1200+ services.
Which Business Process Can be Outsourced?
Any left-brain type of job that can be reduced to a set of rules, routines, and instructions is a candidate for outsourcing. Since computers can emulate left-hemisphere skills, all such outsourcing operations are automated.
In simple words – any task that can be done by someone in a professional office environment in front of a computer can be outsourced.
The next time you walk into your office, think about all the departments that work under your roof. Any job in your office can be outsourced.
You will be surprised at the range of services/tasks that can be effectively outsourced. Imagination is the limit.
Your current processes can also be restructured to create outsourcing opportunities.
You can outsource the entire process or break off a particular task and assign it to us, similar to what many companies have been doing with payroll for years.
Your processes don’t even have to have a name. As long as you know how they are done and can teach them to our suppliers. Our suppliers can emulate your processes.
Our global delivery centres are capable of providing customised services to meet your requirements.
If you are not sure what services your business can outsource, give us a call, we can help you realise all outsourcing opportunities available to your business.
IPS Global Operating & Delivery Model
Australia, New Zealand, USA, Canada, UK, France, UAE
Philippines, India, Pakistan, Bangladesh, Sri Lanka, China, Hong Kong, Taiwan, Thailand, Vietnam, South Korea, Japan, Croatia, Romania, Ukraine, Bulgaria, Spain, South Africa, Kenya, Zimbabwe, Mexico, Panama, Morocco, Uruguay, Argentina, Brazil, Peru, Paraguay, Bolivia, Colombia, Chile, and Portugal
24/7 Service Delivery
IPS can deliver services 24/7.
Free Trial
Providing a free example gives the customer a better idea of the quality of work they can expect and with this information, the customer will better ascertain a competitive quote.
Free trials are provided with terms and conditions.
Free trial is not offered at all Global Delivery Centres.
Complete Project Management
Our “Fully Managed Solution Model” provides you the complete Project Management for your project.
Your Own In-house Management Team on-the-Ground
Our “Virtual Captive Model” allow you to place your In-house Management Team on the ground. They will represent you, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre.
Back-up Global Delivery Centres
IPS has the ability to find you another Offshore Delivery Centre in a short period of time if your current Offshore Delivery Centre is no longer able to provide you the services due to any unfortunate circumstances, such as natural disasters – flood, earthquake, fire, etc.
IPS - Your Offshore Representative
IPS can represent you offshore and deals with Offshore Red Tape associated with outsourcing.
Can I Trust International Parallel Sourcing?
YES !
Accountability
When you deal with IPS you are dealing with an Australian company based in North Sydney NSW, not strangers in a foreign country. We are here to stay. We are not a faceless entity that you have limited contact with, but an organisation that is fully accountable and subject to Australian standards.
IPS has been offering customised business solutions for more than 14 years. By leveraging the experience of IPS, you get peace of mind knowing your business processes are in safe hands.
Our vast experience in handling diverse outsourcing projects makes us a prime candidate for a successful outsourcing service provider.
Transparency
The whole outsourcing process is transparent. Prices are clearly defined and fixed, and there are no hidden costs involved.
Flexibility
We know that a one-size-fits-all approach is not the way to solve the complex business outsourcing challenges facing today’s companies.
IPS offers multiple Customised Service Delivery Models:
- Fully Managed Solutions
- Staff Leasing
- Virtual Captive
These models are further customised to meet your complex outsourcing needs.
Scalability
We offer flexible engagement schemes enabling you to decrease or increase your team size or involve specialists with different expertise when your business requirements change. This lets you optimise the cost structure and your team’s performance to get the maximum ROI out of the outsourcing engagement.
Total Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup
IPS Australia and its Global Delivery Centres pay utmost importance to data security, confidentiality, intellectual property protection, and operational backup requirements of its clients.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
A Customised “Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan” is finalised during the analysing phase of our service delivery model to make sure all your security concerns are covered. The plan defines intended processes, procedures, systems, infrastructures, technologies, tools, applications, software, standards, contracts, and undertakings to protect your Data, Confidentiality, Intellectual Property, and Operational Backup.
- Security gates
- Armed guards
- You can place your own security officers at your offshore office. Upon request, IPS can help you recruit your own security officers (through third party)
- Security cameras
- Bio-metric, RFID & Photo ID detection systems (or other systems) for secure entry & exit to prevent entry or exit of unauthorised persons
- Segregation of secured and common areas. Separate swipe cards for each area
- Emergency plan – staff training on emergency procedures, smoking alarms, fire extinguishers … and supplier’s alternative office
- Clear Desk, Clear Screen Policy
- Bags, mobiles phones, camera, laptops, PDAs or any electronic gadgets are not to be allowed into the operation floor. Staff members are provided with their personal lockers outside the operating floor
- Random checks of employees and systems
- All email sent and received by employees are to be read by senior management. You can also request direct access to your employees’ emails
- Limited print permissions – Only few designated staff members are permitted to print. Staff members are not allowed to bring in or take out any paper, printout or written documents without any permission
- Limited staff access to database – Only few designated staff members are permitted to draw data from the database
- The process is divided and designated amongst different staff members, and each staff receives information only in relation to the task he/she is performing. Furthermore, our employees can be located in different areas, typically do not know each other, and do not have the ability to communicate or exchange information
- Asset Management – Users register, user password management, and return asset policy
- Once the data and documents have been used they are destroyed
Staff Training
All staff members are trained in security procedures during induction.
- Secure and managed Internet connectivity and optional locked VPN only access via your network. Meaning a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Thin Client Mode – All work is done on the central servers. Nothing ever leaves central servers. Images, data and all processing stay on a secure, firewalled central server. The server can be based locally or offshore
- A secure web site, FTP and/or custom software can be used to transfer data
- Data Leak Detection & Prevention (DLDP) systems designed to detect and then prevent any potential breaches. These systems protect your data from being acquired by anyone other than people you’ve specifically assigned that information to (including locked down USB ports)
- Firewalls
- Antivirus software
- Data encryption
- DISASTER RECOVERY: Hot Back-up. In practice, if the server that is running a software process crashes, another server on the network can instantly take over without loss of any information
Intellectual Property
All assets and information provided by you, and all work created by Offshore Delivery Centres whilst working on your tasks are exclusively the property of yourself. Clear Intellectual Property statements specifically:
- Everything you supply is your IP
- Everything you created is your IP
The employees, administrators and professionals working on your project sign intellectual property protection, confidentiality and non-disclosure agreements at the onset of the project.
Your In-house Management Team on the Ground
Our “Virtual Captive Model” allows you to place your in-house management team at our offshore delivery centre. Your in-house management team can implement your “Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan”.
ISO Standards
Strict Global Delivery Centre and staff screening – A large number of our Global Delivery Centres comply with ISO 27001 Standards (IT Security Policy).
Third-Party Auditors
Regular security audits can be carried out using internal or third-party security auditors (onshore or offshore auditors). If required, IPS can help you seek third-party auditors.
IPS Cloud
The IPS Cloud provides total control of your project. Thus, greater Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup.
IPS Support System
IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information
Note – All infrastructure, technologies, tools, applications, software, systems, procedures, contracts, and undertakings mentioned in this article are not available at all our global delivery centres.
Australian Corporate Culture
Companies that recognise cultural differences and understand that they can have a huge impact on the success of their operation will take greater care ensuring they select the right outsourcing service provider.
You can be confident of the culture when working with IPS.
Being locally based and having had extensive business experience in the Australian market, IPS has thorough knowledge and understanding of Australian corporate culture.
IPS’ executives, senior management (Australia & overseas), and Offshore Delivery Centre Managements are multilingual with vast experience (up to 30 years) in crossing cultural barriers.
During the analysis phase of our service delivery model, we first understand and then replicate your current corporate culture. All staff members at IPS working on your projects are fully trained on your corporate culture and expectations.
Plus, the back channel communication among the client, IPS Executives & Senior Management (Australian/offshore), the Offshore Delivery Centre’s Management, and other offshore stakeholders, is available to help drive outcomes and resolve any blockages (IPS works as a bridge).
Virtual Captive Model – Our “Virtual Captive Model” gives you 100% operational control. It allows you to place your In-house Management Team at our Global Delivery Centre(s) to oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. This allows you to fully implement and reflect your existing branding and corporate culture as you deem fit to adopt.
You Take Full Control
It is vital for your projects’ success that the outsourcing model provides you a seamless communication and full control of your project.
Everything your virtual staff does can be directed and managed by you.
Various infrastructures, technologies, tools, applications, software, systems, procedures, and processes are available to provide you a seamless communication and total control of your project.
- Multiple channels of communication
- Internet and cloud based technologies, tools, applications, software, and systems are available to run, manage and control your projects. For example, technologies such as Skype enable very low cost (essentially free) video conferencing
- ERP and task based software & online applications are available for most of the tasks to be performed online, rather than on a paper
- Virtual Private Network (VPN) technologies mean that a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Direct access to your virtual staff (Staff Leasing Model & Virtual Captive Model) or project management team (Fully Managed Solutions Model)
- Option of placing your in-house management team on the ground (“Virtual Captive” model). They will represent you on the floor, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. It provides you with 100% operational control
- IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information
- Many other infrastructures, technologies, tools, applications, software, systems and procedures
Example of Applications & Software – Skype (video chats and voice calls), WhatsApp (cross-platform messaging & VOIP), Viber (cross-platform messaging & VOIP), Zoom (video conferencing/meeting software), Salesforce.com (CRM app), Rackspace (file sharing & FTP hosting service provider), Microsoft Teams (business communication platform), Staff Cop (spy software), TeamViewer (remote support & online meetings software), Hubstaff (remote staff monitoring system), Staffcop (remote staff management system) and many other applications/software.
Examples of Technologies – Technologies include (but not limited to); regular online login systems (every 10 minutes), activity monitoring system, continuous video conferencing (up to 168 hours per week), webcams, CC TV cameras, screen sharing, file exchange, fileservers, FTP hosting, silent monitoring, chat, audio recordings, phone (local number for international calls), fax, emails…
Examples of ERP and Task-Based Software & Online Applications – SAP (Enterprise Resource Planning), MYOB (accounting software), Xero (accounting software), QuickBooks (accounting software), Recon (accounting software)…
IPS can help you select and acquire right infrastructures, technologies, tools, applications, software and systems for your business, integrate them into your existing business processes and then train your entire team how to confidently use them. Most of them are simple to use, and once we show you how you will be fully empowered to use them with ease.
Note – All infrastructure, technologies, tools, applications, software, systems, and procedures mentioned in this article are not available at all our global delivery centres.
High Quality IPS Virtual Talent
Whether your business is looking to hire 1 or 500 virtual talent to perform your easy-complicated tasks we can provide you high quality and more economical offshore virtual talent compared to your local talent. Up to 70% Savings!
IPS has a Global Pool of High Quality Virtual Talent. We leverage highly experienced, skilled, qualified, English speaking, productive & cost-effective talents to derive cost effective solutions for our clients. We hire only the best and the brightest professionals, through our rigorous screenings and selection processes.
We look out for individuals with:
- Required qualifications, education and skills to perform tasks
- Required level of IT/computer usage
- Required work experience in a similar role
- Strong analytical and problem solving skills
- Strong communication and interpersonal skills
- Professional attitude and a desire to succeed within a BPO/BKO/CCO organisation
State of the Art Infrastructure, Technologies, Office Space and Professional Working Environment
We supply you with state of the art infrastructure, technologies office space and professional working environment.
Reliable & Established IPS Global Delivery Centres
With over 1500+ Delivery Centres from around the World (over 30 countries), IPS offers a spectrum of quality services and specialised skills that our customers can leverage to their benefit. None of our competitors can match the number of Global Delivery Centres we can offer nor the diversity of locations in which to begin your outsourcing partnership.
Our Global Delivery Centres have up to 30 years experience in planning, setting up, running and developing outsourcing projects for Australian, New Zealander, American, Canadian, UK, European and Middle Eastern companies.
We provide incomparable levels of service and results at a fraction of the cost in comparison to any Australian Business Process Centre.
Our Global Delivery Centres have pools of High Quality Virtual Talents, and State of the Art Infrastructure, Technologies, Office Space, and Professional Working Environments.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
Complete Project Management
Our “Fully Managed Solution Model” provides you the complete Project Management for your project.
Back-up Global Delivery Centres
IPS has the ability to find you another Offshore Delivery Centre in a short period of time if your current Offshore Delivery Centre is no longer able to provide you the services due to any unfortunate circumstances, such as natural disasters – flood, earthquake, fire, etc.
Well-Built IPS Support System
IPS experience, size, services diversity, and global diversity has allowed it to build a strong support system around its Outsourcing Models. Through this support system, IPS clients can get access to IPS services and resources otherwise not available to them.
Through its Well-built Support System IPS makes sure that your Outsourcing is Successful:
- The outsourcing process is comprehensive and easy
- Your risk is managed
- Your project starts on time
- Your processes run smoothly without any hurdles, loss of quality and efficiency
- The prices are clearly defined and there are no hidden costs involved
- The whole outsourcing process is transparent
- You continue to receive right resources (high quality virtual talent, state of the art infrastructure, technologies, office space, and professional working environment) for your processes/projects
- You continue to receive what was agreed
- IPS executives & senior management working as a bridge – Back channel communication among the client, IPS executives & senior management (Australian/offshore), the offshore delivery centre’s management, and other offshore stakeholders is available to help drive outcomes and resolve any blockages
- Organise backup delivery centre in a short period of time if your current offshore delivery centre is no longer able to provide the services due to any unfortunate circumstances
- Over 1200+ services (a lot more than our competitors)
- Over 1500+ global delivery centres (a lot more than our competitors)
- Acquire resources from other delivery centres
- Additional quality & productivity control (on request)
- Acquire third-party/independent virtual talent, experts, professionals
- Acquire third party training & development
- Acquire third party infrastructure, technologies & technical support
- Organise third-party/independent auditors – quality & productivity control
- Organise third party security
- Acquire third party project management
- Acquire resources otherwise not accessible to clients or global delivery centres
- Organise travel & accommodation arrangements
- Many other services/resources
Accountability
When you deal with IPS you are dealing with an Australian company based in North Sydney NSW, not strangers in a foreign country. We are here to stay. We are not a faceless entity that you have limited contact with, but an organisation that is fully accountable and subject to Australian standards.
IPS has been offering customised business solutions for more than 14 years. By leveraging the experience of IPS, you get peace of mind knowing your business processes are in safe hands.
Our vast experience in handling diverse outsourcing projects makes us a prime candidate for a successful outsourcing service provider.
Transparency
The whole outsourcing process is transparent. Prices are clearly defined and fixed, and there are no hidden costs involved.
Flexibility
- Fully Managed Solutions
- Staff Leasing
- Virtual Captive
These models are further customised to meet your complex outsourcing needs.
We know that a one-size-fits-all approach is not the way to solve the complex business outsourcing challenges facing today’s companies.
IPS offers multiple Customised Service Delivery Models:
Scalability
We offer flexible engagement schemes enabling you to decrease or increase your team size or involve specialists with different expertise when your business requirements change. This lets you optimise the cost structure and your team’s performance to get the maximum ROI out of the outsourcing engagement.
Total Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup
- Security gates
- Armed guards
- You can place your own security officers at your offshore office. Upon request, IPS can help you recruit your own security officers (through third party)
- Security cameras
- Bio-metric, RFID & Photo ID detection systems (or other systems) for secure entry & exit to prevent entry or exit of unauthorised persons
- Segregation of secured and common areas. Separate swipe cards for each area
- Emergency plan – staff training on emergency procedures, smoking alarms, fire extinguishers … and supplier’s alternative office
- Clear Desk, Clear Screen Policy
- Bags, mobiles phones, camera, laptops, PDAs or any electronic gadgets are not to be allowed into the operation floor. Staff members are provided with their personal lockers outside the operating floor
- Random checks of employees and systems
- All email sent and received by employees are to be read by senior management. You can also request direct access to your employees’ emails
- Limited print permissions – Only few designated staff members are permitted to print. Staff members are not allowed to bring in or take out any paper, printout or written documents without any permission
- Limited staff access to database – Only few designated staff members are permitted to draw data from the database
- The process is divided and designated amongst different staff members, and each staff receives information only in relation to the task he/she is performing. Furthermore, our employees can be located in different areas, typically do not know each other, and do not have the ability to communicate or exchange information
- Asset Management – Users register, user password management, and return asset policy
- Once the data and documents have been used they are destroyed
Staff Training
All staff members are trained in security procedures during induction.
- Secure and managed Internet connectivity and optional locked VPN only access via your network. Meaning a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Thin Client Mode – All work is done on the central servers. Nothing ever leaves central servers. Images, data and all processing stay on a secure, firewalled central server. The server can be based locally or offshore
- A secure web site, FTP and/or custom software can be used to transfer data
- Data Leak Detection & Prevention (DLDP) systems designed to detect and then prevent any potential breaches. These systems protect your data from being acquired by anyone other than people you’ve specifically assigned that information to (including locked down USB ports)
- Firewalls
- Antivirus software
- Data encryption
- DISASTER RECOVERY: Hot Back-up. In practice, if the server that is running a software process crashes, another server on the network can instantly take over without loss of any information
Intellectual Property
All assets and information provided by you, and all work created by Offshore Delivery Centres whilst working on your tasks are exclusively the property of yourself. Clear Intellectual Property statements specifically: - Everything you supply is your IP
- Everything you created is your IP
The employees, administrators and professionals working on your project sign intellectual property protection, confidentiality and non-disclosure agreements at the onset of the project.
Your In-house Management Team on the Ground
Our “Virtual Captive Model” allows you to place your in-house management team at our offshore delivery centre. Your in-house management team can implement your “Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan”.
ISO Standards
Strict Global Delivery Centre and staff screening – A large number of our Global Delivery Centres comply with ISO 27001 Standards (IT Security Policy).
Third-Party Auditors
Regular security audits can be carried out using internal or third-party security auditors (onshore or offshore auditors). If required, IPS can help you seek third-party auditors.
IPS Cloud
The IPS Cloud provides total control of your project. Thus, greater Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup.
IPS Support System
IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information
Note – All infrastructure, technologies, tools, applications, software, systems, procedures, contracts, and undertakings mentioned in this article are not available at all our global delivery centres.
IPS Australia and its Global Delivery Centres pay utmost importance to data security, confidentiality, intellectual property protection, and operational backup requirements of its clients.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
A Customised “Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan” is finalised during the analysing phase of our service delivery model to make sure all your security concerns are covered. The plan defines intended processes, procedures, systems, infrastructures, technologies, tools, applications, software, standards, contracts, and undertakings to protect your Data, Confidentiality, Intellectual Property, and Operational Backup.
Australian Corporate Culture
Companies that recognise cultural differences and understand that they can have a huge impact on the success of their operation will take greater care ensuring they select the right outsourcing service provider.
You can be confident of the culture when working with IPS.
Being locally based and having had extensive business experience in the Australian market, IPS has thorough knowledge and understanding of Australian corporate culture.
IPS’ executives, senior management (Australia & overseas), and Offshore Delivery Centre Managements are multilingual with vast experience (up to 30 years) in crossing cultural barriers.
During the analysis phase of our service delivery model, we first understand and then replicate your current corporate culture. All staff members at IPS working on your projects are fully trained on your corporate culture and expectations.
Plus, the back channel communication among the client, IPS Executives & Senior Management (Australian/offshore), the Offshore Delivery Centre’s Management, and other offshore stakeholders, is available to help drive outcomes and resolve any blockages (IPS works as a bridge).
Virtual Captive Model – Our “Virtual Captive Model” gives you 100% operational control. It allows you to place your In-house Management Team at our Global Delivery Centre(s) to oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. This allows you to fully implement and reflect your existing branding and corporate culture as you deem fit to adopt.
You Take Full Control
- Multiple channels of communication
- Internet and cloud based technologies, tools, applications, software, and systems are available to run, manage and control your projects. For example, technologies such as Skype enable very low cost (essentially free) video conferencing
- ERP and task based software & online applications are available for most of the tasks to be performed online, rather than on a paper
- Virtual Private Network (VPN) technologies mean that a high tech security environment already in place in an Australian business can be extended to include workstations in remote locations
- Direct access to your virtual staff (Staff Leasing Model & Virtual Captive Model) or project management team (Fully Managed Solutions Model)
- Option of placing your in-house management team on the ground (“Virtual Captive” model). They will represent you on the floor, take direct instructions from you, oversee the transfer of knowledge and processes, conduct the selection and training of virtual staff, and manage working functions of the centre. It provides you with 100% operational control
- IPS’ well-built support system provides access to IPS services and resources otherwise not available to you.
For Example – Acquiring resources from other delivery centres.
Please click on IPS Support System for more information - Many other infrastructures, technologies, tools, applications, software, systems and procedures
Example of Applications & Software – Skype (video chats and voice calls), WhatsApp (cross-platform messaging & VOIP), Viber (cross-platform messaging & VOIP), Zoom (video conferencing/meeting software), Salesforce.com (CRM app), Rackspace (file sharing & FTP hosting service provider), Microsoft Teams (business communication platform), Staff Cop (spy software), TeamViewer (remote support & online meetings software), Hubstaff (remote staff monitoring system), Staffcop (remote staff management system) and many other applications/software.
Examples of Technologies – Technologies include (but not limited to); regular online login systems (every 10 minutes), activity monitoring system, continuous video conferencing (up to 168 hours per week), webcams, CC TV cameras, screen sharing, file exchange, fileservers, FTP hosting, silent monitoring, chat, audio recordings, phone (local number for international calls), fax, emails…
Examples of ERP and Task-Based Software & Online Applications – SAP (Enterprise Resource Planning), MYOB (accounting software), Xero (accounting software), QuickBooks (accounting software), Recon (accounting software)…
IPS can help you select and acquire right infrastructures, technologies, tools, applications, software and systems for your business, integrate them into your existing business processes and then train your entire team how to confidently use them. Most of them are simple to use, and once we show you how you will be fully empowered to use them with ease.
Note – All infrastructure, technologies, tools, applications, software, systems, and procedures mentioned in this article are not available at all our global delivery centres.
It is vital for your projects’ success that the outsourcing model provides you a seamless communication and full control of your project.
Everything your virtual staff does can be directed and managed by you.
Various infrastructures, technologies, tools, applications, software, systems, procedures, and processes are available to provide you a seamless communication and total control of your project.
High Quality IPS Virtual Talent
- Required qualifications, education and skills to perform tasks
- Required level of IT/computer usage
- Required work experience in a similar role
- Strong analytical and problem solving skills
- Strong communication and interpersonal skills
- Professional attitude and a desire to succeed within a BPO/BKO/CCO organisation
Whether your business is looking to hire 1 or 500 virtual talent to perform your easy-complicated tasks we can provide you high quality and more economical offshore virtual talent compared to your local talent. Up to 70% Savings!
IPS has a Global Pool of High Quality Virtual Talent. We leverage highly experienced, skilled, qualified, English speaking, productive & cost-effective talents to derive cost effective solutions for our clients. We hire only the best and the brightest professionals, through our rigorous screenings and selection processes.
We look out for individuals with:
State of the Art Infrastructure, Technologies, Office Space and Professional Working Environment
We supply you with state of the art infrastructure, technologies office space and professional working environment.
Reliable & Established IPS Global Delivery Centres
With over 1500+ Delivery Centres from around the World (over 30 countries), IPS offers a spectrum of quality services and specialised skills that our customers can leverage to their benefit. None of our competitors can match the number of Global Delivery Centres we can offer nor the diversity of locations in which to begin your outsourcing partnership.
Our Global Delivery Centres have up to 30 years experience in planning, setting up, running and developing outsourcing projects for Australian, New Zealander, American, Canadian, UK, European and Middle Eastern companies.
We provide incomparable levels of service and results at a fraction of the cost in comparison to any Australian Business Process Centre.
Our Global Delivery Centres have pools of High Quality Virtual Talents, and State of the Art Infrastructure, Technologies, Office Space, and Professional Working Environments.
Our Global Delivery Centres are capable of providing you with a high security environment and data security, that meets the most rigorous standards of leading global security-conscious organisations, such as financial services companies.
Complete Project Management
Our “Fully Managed Solution Model” provides you the complete Project Management for your project.
Back-up Global Delivery Centres
IPS has the ability to find you another Offshore Delivery Centre in a short period of time if your current Offshore Delivery Centre is no longer able to provide you the services due to any unfortunate circumstances, such as natural disasters – flood, earthquake, fire, etc.
Well-Built IPS Support System
- The outsourcing process is comprehensive and easy
- Your risk is managed
- Your project starts on time
- Your processes run smoothly without any hurdles, loss of quality and efficiency
- The prices are clearly defined and there are no hidden costs involved
- The whole outsourcing process is transparent
- You continue to receive right resources (high quality virtual talent, state of the art infrastructure, technologies, office space, and professional working environment) for your processes/projects
- You continue to receive what was agreed
- IPS executives & senior management working as a bridge – Back channel communication among the client, IPS executives & senior management (Australian/offshore), the offshore delivery centre’s management, and other offshore stakeholders is available to help drive outcomes and resolve any blockages
- Organise backup delivery centre in a short period of time if your current offshore delivery centre is no longer able to provide the services due to any unfortunate circumstances
- Over 1200+ services (a lot more than our competitors)
- Over 1500+ global delivery centres (a lot more than our competitors)
- Acquire resources from other delivery centres
- Additional quality & productivity control (on request)
- Acquire third-party/independent virtual talent, experts, professionals
- Acquire third party training & development
- Acquire third party infrastructure, technologies & technical support
- Organise third-party/independent auditors – quality & productivity control
- Organise third party security
- Acquire third party project management
- Acquire resources otherwise not accessible to clients or global delivery centres
- Organise travel & accommodation arrangements
- Many other services/resources
IPS experience, size, services diversity, and global diversity has allowed it to build a strong support system around its Outsourcing Models. Through this support system, IPS clients can get access to IPS services and resources otherwise not available to them.
Through its Well-built Support System IPS makes sure that your Outsourcing is Successful:
International Parallel Sourcing vs Other BPO Companies
