Process & Quality Services

When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.

Types of Process & Quality Services Include:

Process Re-Engineering & Transformation

End-to-End Process Diagnostics
Benchmarking & Best Practices Implementation
Business Process Optimization
Feasibility Study
Operational Excellence Using the COE Model
Root Cause Analysis for Business Problems
CSAT Framework Deployment & CSAT Improvement
Many More Client Specific Re-Engineering & Transformation Services (Customized)

Quality Program Strategy & Establishment

Lean Six Sigma Project Mentoring & Support
Lean Framework Deployment
Six Sigma Framework Deployment
Lean & Six Sigma Process Certifications
Lean & Six Sigma Individual Certifications
Training on Lean & Six Sigma
Many More Client Specific Quality Program Strategy & Establishment Services (Customized)

Business Problem Solution Support

Productivity (AHT, TAT)
CSAT (End Customer Satisfaction)
Accuracy
Resource Utilization (Workflow Management)
Business Analytics (Forecasting, Price Point Study)
Many More Client Specific Business Problem Solution Support Services (Customized)

Many More Client Specific Process & Quality Services (Customized)

Please Contact Us to discuss your specific outsourcing needs

Staff Leasing

In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.

Virtual Captive

In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.

Fully Managed Solutions

This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).