When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.
Banking Services
Types of Banking Services Include:
Transactions & Customer Service
- Customer Order Processing/Management Services
- Credit Authorization
- Credit Verification
- Cardholder Management
- Reordering Cards & Replacing PINs
- Opening/Activating Cards
- Account Setup
- Helping Customer Open/Activate Accounts
- Blocking Cards
- Billing Services
- Issuing Statements
- Cheque Processing Services
- Transferring Funds Between Accounts
- Setting Direct Debits
- Remittance Processing
- Telegraphic Transfer Processing Services
- Online Credit Card Processing (Including e-Payment)
- Card Transaction Authorization
- Signature Verification
- Account Execution
- Linking/Connecting Accounts
- Promotional Programs
- Handling of Customer Queries/Inquiries
- Chargeback Processing
- Updating Customer Information
- Many More Client Specific Transactions & Customer Services (Customized)
- Please Click Customer Service & Support/Helpdesk Services for more information
Credit Card/Loan/Mortgage Services
- Loan Set-up & Processing
- Indexing
- Data Entry
- Ordering Services
- Many More Client Specific Loan Set-up & Processing Services (Customized)
- Loan Underwriting
- Documentation Readiness Check
- Underwriting Set-up
- Trailing Docs for Pending Approvals
- Many More Client Specific Loan Underwriting Services (Customized)
- Loan Closing & Funding
- Clearing Off Prior to Dics (PTD) Conditions
- Document Follow-Ups for File Closure
- Finalize Loan Packets for Disbursal Teams
- Many More Client Specific Loan Closing & Funding Services (Customized)
- Post Closing & Due Diligence
- Loan Servicing
- Loan Boarding
- Welcome Calls
- Customer Service Front & Back-Office
- Lien Releases
- Collateral Release/Pay-Off
- Loss Mitigation
- Investor Account Reconciliations
- Many More Client Specific Loan Servicing Services (Customized)
- Many More Mortgage/Loans Processing Services
- Other Client Specific Services (Customized)
Types of Credit Card/Loan/Mortgage Processing Services:
- Credit Card Processing & Origination Services
- Claims Processing & Origination Services
- Home Loan Processing & Origination Services
- Personal Loan Processing & Origination Services
- Car Loan Processing & Origination Services
- Investment Loan Processing & Origination Services
- Business Loan Processing & Origination Services
- LOC Processing & Origination Services
- Credit Authorization
- Many More Client Specific Credit Card/Loan/Mortgage Processing Services (Customized)
Forms Processing Services
- Payroll
- Survey/Market Research
- Resume Processing
- Accounts, Tax and Legal Forms
- Order Fulfillment
- Data Conversion
- Insurance Claims
- Warranty Cards
- Application Forms
- Online Form Processing
- Many More Client Specific Forms Processing Services (Customized)
- Please Click Data Processing Services for more information
- Please Click Data Entry Services for more information
Data Entry/Processing Services
- Data Entry and Data Scanning
- Editing and Cleaning Of Data
- Data Coding
- Data Aggregation and Summarization
- Data Validation
- Data Tabulation and Presentation
- Statistical Data Analysis and Interpretation
- Many More Client Specific Data Entry/Processing Services (Customized)
- Please Click Data Entry Services for more information
- Please Click Data Processing Services for more information
Fraud Detection & Management
- Client Specific Fraud Detection & Management Services
Dispute Processing
- Client Specific Dispute Processing Services
Many More Client Specific Banking Services (Customized)
- Please Contact Us to discuss your specific outsourcing needs
Debt Collection Services
- Payments Follow-up
- Invoice Adjustment
- Dispute Resolution
- Claim Management
- Accounts Receivable Services
- Many More Client Specific Debt Collection Services (Customized)
- Please Click Debt Collection Services for more information
Settlements
- Client Specific Settlement Services
Commercial Banking Services
- Account Services & Analysis
- Cash Management
- Credit Management
- Customer Service
- Many More Client Specific Commercial Banking Services (Customized)
Wholesale Banking Services
- Credit Analysis & Operations
- Relationship Manager Support
- Management Reporting
- Invoicing
- Many More Client Specific Wholesale Banking Services (Customized)
Retail Banking Services
- Dispute Resolution
- Account Setup & Analysis
- Billing & Customer Service
- ATM Monitoring & Reconciliation
- Deposit Operations
- Many More Client Specific Retail Banking Services (Customized)
Research & Analysis Services
- Research & Analysis for Commercial Banking
- Financial Statement Analysis & Spreading
- Loan Profiling Including Financial Commentary
- Risk Limits Establishment Based on Historical Transactions & Exposure
- Capital Structure Analysis
- Liquidity Analysis
- Risk Modeling
- Credit Analysis
- Many More Client Specific Research & Analysis Services for Commercial Banking (Customized)
- Research & Analysis for Investment Banking
- Sector Research
- Company Profiles
- Financial Modeling
- Comparable Analysis
- Capital Structure Analysis
- Deal Structure & Pricing
- Liquidity Analysis
- Debt Structure Analysis
- Precedent Transaction Analysis
- Shareholder Value Analysis
- M&A Synergy Report/Analysis
- Library Services
- Pitch Book
- Information Memorandum
- Many More Client Specific Research & Analysis Services for Investment Banking (Customized)
- Research & Analysis Services for Retail Banking
- Branch/ATM/Mobile/Web Analytics
- Customer Satisfaction
- Profitability
- Channel Attrition
- Channel Effectiveness
- Sales Force Management
- New Product Launches
- Sales Campaign Improvements
- Customer Segmentation
- Database Management
- Many More Client Specific Research & Analysis Services for Retail Banking (Customized)
- Many More Client Specific Research & Analysis Services (Customized)
- Please Click Research, Surveys & Analysis Services for more information
Staff Leasing
In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.
Virtual Captive
In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.
Fully Managed Solutions
This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).
Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.
Our Office
Level 32, 101 Miller Street
North Sydney, NSW, 2060, Australia
Phone: 1300 991 691
info@parallelsourcing.com.au
Sales & Marketing:
Head Office – Sydney:
Can’t find your required services in our list
Please contact IPS for your customised business processes
Please contact IPS for your customised business processes