Fully Managed Solutions

Fully Managed Solutions

This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project). However, you might be required to take some responsibility for training & development of your virtual staff, depending on the task required.

In this model, we will replicate your current operations (customised services to meet your requirements). Therefore we would require process documentation to run and manage your project. International Parallel Sourcing can help you in the creation of these documents.

In this model all resources (high-quality virtual talent, and facilities & services – state of the art infrastructure, technologies, office space, and professional working environment) are owned by International Parallel Sourcing, however, you are able to retain some ownership of certain resources.

Setup Process


Stage 1 - Initiation
    The client realises the potential of outsourcing and initiates the process.
Stage 2 - Analysis and Validation
    At this critical phase in our “Fully Managed Solutions Model” we identify outsourcing opportunities, understand your outsourcing requirements, understand current processes & systems using current process documentations, replicate your processes & systems; identify desired improvements, and make changes to achieve these improvements.

    During the Analysis Phase a Project Transition Plan is Finalised which includes:

  • The Project Schedule
  • Operations Management Plan
  • Project Management Plan
  • Operating Conditions
  • Process Maps
  • Manuals
  • Standard Operating Procedures (SOP)
  • HR Plan – Recruitment, headcount & positions that need to be filled, detailed job descriptions, and training & development
  • Facilities & Services Requirements – Infrastructure, technologies, office space, and professional working environment
  • Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan – Intended processes, procedures, infrastructures, technologies, tools, applications, software, systems, standards, contracts, and undertakings to protect & secure your project
  • Quality Control Plan – Defined KPIs & Performance Metrics – Intended processes, procedures, infrastructures, technologies, tools, applications, software, and systems to achieve and maintain quality
  • Productivity Plan – Defined measurable results to compare productivity – Intended processes, procedures, infrastructures, technologies, tools, applications, software, and systems to achieve and maintain productivity
  • Organisational Structure
  • Corporate Culture
  • Any other documents, which may help us, emulate your processes and systems

Once the analysis is completed and the transition plan is drafted, all the documents are validated and signed off by the client, so that there is no room for deviation from the plan’s specifications and the actual service.

Stage 3 - Negotiation
    We pass on your outsourcing requirements to our 1500+ pre-qualified global delivery centres, and each interested delivery centre provides us with a quotation (global delivery centres competing for your business).

    We supply you with multiple FREE (no obligation) quotes from our shortlisted global delivery centres.

    You make the decision of which delivery centre best meet your requirements.

    Prices and terms & conditions are negotiated & confirmed.

    Agreements are signed – Contracts, SLAs and other agreements are signed between 2 Australian companies (you and IPS); and separate contracts, SLAs and other agreements are signed between IPS and its offshore delivery centre.

Stage 4 - Pilot Project Preparation
    Required Facilities & Services (infrastructure, technologies, office space, and professional working environment) are allocated/acquired.

    Virtual staff is recruited and trained.

    Pilot project kick-off meeting takes place to ensure we are on the same page as the client.

Stage 5 - Pilot Project Execution
    A pilot project is carried out on a small scale. Results are analysed, feedbacks are sought and any necessary changes are implemented to meet your requirements and approach.

    Once happy with the results, the client approves the project to move forward.

Stage 6 - Project Expansion Preparation
    This is an expansion of stage 4.

    Project kick-off meeting takes place to ensure we are on the same page as the client.

Stage 7 - Expansion
    This is an expansion of stage 5.

    Results are analysed and feedbacks are sought on an ongoing basis.

How It Works


IT Services
    Provides technologies, technical support & training, and integration of technologies.
Human Resources
    Provides human management support such as staff recruitment & induction, training & development facilitation, performance, motivation, absenteeism and payroll.
Project Management Team
    Provides on the ground project management and is responsible for the entire process & outcome. It converts your process documentations into practice, provides process related training to your virtual staff, gives direct instructions to virtual staff and ensures all regulatory requirements and quality standards are met.
Virtual Staff
    An individual or a team hired by the offshore delivery centre to work on your tasks/projects. Takes direct instructions from the project management team on the ground.
Offshore Delivery Centre's Management
    Oversees day-to-day functioning of the centre; acquires resources (such as high-quality virtual talent, state of the art infrastructure, technologies, office space, and professional working environment); and deals with offshore red tape associated with outsourcing.
You - The Client
    You are required to provide process documentation, customised industry/task related technologies/software, and additional training & development of your virtual staff.
IPS (Australian/Offshore) Executives & Senior Management
    Facilitates the entire outsourcing process, provides expert advice and well built support system to make sure that your outsourcing is successful. With our support system, we provide services such as cultural management, productivity focus, and ad-hoc resources/services (optional). Ad-hoc resources/services such as additional resources, additional QC, and third party resources/services.
Back Channels
    Back channel communication is available between You (the Client), IPS executives & senior management (Australian/Offshore), offshore delivery centre’s management, and the project management team to help drive outcomes and resolve any blockages

Pricing

It is impossible to price all outsourcing services/projects the same. The exact price depends on project shape (delivery model), project type, project size, your requirements, your goals, processes, virtual talent quality, infrastructure, technologies, office space, professional business environment, and additional resources/services.

International Parallel Sourcing offers Flexible Pricing Structures:


Hourly Rate - Pay As You Use
    Full Time / Part Time
Monthly Facilities & Services Fee + Salary
    Monthly Facilities & Services Fee includes:

    i. Infrastructure, Technologies (basic software & applications), Office Space, and Professional Working Environment – (Provision & Management)

    ii. Employment & Payroll (Solution, Payroll & HR Compliance)

    Salary includes:

    i. Salary + Bonuses + Government Contributions). Staff entitled to ____ days off each year + additional salary for working on local public holidays)

Pay Per Task Completed
    Pay Per Task Completed

Any Other Payment Type
    Any Other Payment Type

Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.
 

IPS Office

Level 32, 101 Miller Street
North Sydney, NSW, 2060, Australia
Phone: 1300 991 691
info@parallelsourcing.com.au


Sales & Marketing:

info@parallelsourcing.com.au


Head Office – Sydney:

sydney@parallelsourcing.com.au

    Contact IPS