FAQs

What is International Parallel Sourcing all about?

International Parallel Sourcing is an outsourcing firm that serves as a vital resource for companies seeking to find cost-effective business and manufacture outsourcing solutions.

 
Companies of all sizes come to International Parallel Sourcing to succeed in their offshore business and manufacture outsourcing transactions.

What can I outsource to International Parallel Sourcing?

Any left-brain type of job that can be reduced to a set of rules, routines and instructions is a candidate for outsourcing. Since computers can emulate left-hemisphere skills, all such outsourcing operations are automated.

 
In simple words – any task that can be done by someone in a professional office environment in front of a computer can be outsourced.

Do you setup a limit to the minimum or maximum number of virtual staff that your client can get from International Parallel Sourcing?

No. There is no minimum or maximum number of staff that you can hire via International Parallel Sourcing.

 
We offer flexible engagement schemes enabling you to decrease or increase your team size or involve specialists with different expertise when your business requirements change.

How much is outsourcing going to cost me?

It is impossible to price all outsourcing services/projects the same. The exact price depends on project shape (delivery model), project type, project size, your requirements, your goals, processes, virtual talent quality, office space, technology, infrastructure and management.

 
International Parallel Sourcing will provide you up to 5 quotes from its offshore……

How does International Parallel Sourcing make money?

The final negotiated price includes outsourcing costs and International Parallel Sourcing return.

Is my sensitive information secure? How are my IPs protected?

International Parallel Sourcing and its vendors pay utmost importance to the security, confidentiality and intellectual property requirements of its clients.

 
Intellectual Property – We believe all assets and information provided by you, and all work created by us and our vendors whilst working on your tasks are exclusively the property of yourself.

Will the cultural barrier become a problem?

Be confident of the culture when working with International Parallel Sourcing.

 
Being locally based and having had extensive business experience in the Australian market, International Parallel Sourcing has thorough knowledge and understanding of Australian corporate culture.

How do I communicate with my virtual staff? How do I manage and control my projects from thousands of miles?

International Parallel Sourcing provides/recommends a number of technologies, tools and methods for you to stay connected with your virtual staff and to remotely manage your projects.

 
Everything your virtual staffs do can be directed and managed by you.

Why should I trust International Parallel Sourcing & its offshore vendors?

You can conduct business with International Parallel Sourcing with total peace of mind, knowing you are dealing with an Australian company based in North Sydney not a stranger in a foreign country. We are here to stay. We are not a faceless entity that you have limited contact with, but an organisation that is fully accountable and subject to strict Australian standards.

Will I be able to visit offshore vendor’s office and personally meet my virtual staff?

Yes, it can be organized. We can assist you in your travel and accommodation requirements.

How long does it take to setup?

It depends on the size of your project and on the extent of what your company needs to be handled by us. There are several factors involved that can create an impact:

• Operation’s workflow.
• Programmer’s workflow.
• Timelines of your project information.

Do vendors give free samples “pilots” test run or Trials?

Most Vendors will say Yes, but that will depend on each vendor. Providing a free example gives the customer a better idea of the quality of work they can expect and with this information the customer will better ascertain a competitive quote.

What do you look for in a virtual talent?

When hiring virtual talent our vendors’ HR division looks out for individuals with:

• Required qualifications, education and skills to perform tasks.
• Required level of IT/computer usage.
• Required work experience in a similar role.
• Strong analytical and problem solving skills.
• Strong communication and interpersonal skills.
• Professional attitude and a desire to succeed within a BPO/BKO organization.

Staff recruitment process

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Who is responsible for virtual staff training?

This depends on the type of outsourcing model selected by you.

 
Our vendors are capable of train your virtual staff on your processes, practices and expectations (cultural, security & quality) using training & development plan drafted during the analysis phase of our outsourcing model……

How does International Parallel Sourcing train the virtual staff?

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Is training done in person or remotely?

Initial Training is provided by the Vendor, and for any additional training it depends on the project. Shorter and less-involved projects will most likely warrant over-the-phone counseling via a teleconference, providing literature, or via video/audio. For longer, more detailed projects, it is suggested to get together with the Vendor. (The customer might decide to send a trainer to overseas to provide training to vendor’s staff; or ask vendor to send staff members to Australia for training)

How I assign work to you and my virtual staff?

This depends on the type of outsourcing model selected by you.

 
You may assign work directly to your virtual staff or via his/her manager or via your own staff on the ground.

 
A number of technologies, software, applications and channels of communication are available for you to communicate with your virtual staff, his/her manager and your own staff on the ground.

How I assign work to you and my virtual staff?

This depends on the type of outsourcing model selected by you.

 
You may assign work directly to your virtual staff or via his/her manager or via your own staff on the ground.

 
A number of technologies, software, applications and channels of communication are available for you to communicate with your virtual staff, his/her manager and your own staff on the ground.

I want to outsource to International Parallel Sourcing. What should I do?

This depends on the type of outsourcing model selected by you.

 
You may assign work directly to your virtual staff or via his/her manager or via your own staff on the ground.

 
A number of technologies, software, applications and channels of communication are available for you to communicate with your virtual staff, his/her manager and your own staff on the ground.