What are some things to consider in a BPO & BKO contract?

What are some things to consider in a BPO & BKO contract?

Some critical issues to pay attention to in a BPO contract are:

· Work scope
· Rates
· Term & Termination
· Performance Guarantees
· Deflationary Pricing over length of contract
· Training costs
· Performance Guarantees
· Data Security, Privacy, Confidentiality and IP Rights
· Continuity of Business
· Indemnification and Insurance
· Financial Strength of Vendor

Fixing a poorly defined contract during a project is very difficult. So getting it right is extremely important for the overall success of any BPO engagement.