IT Support/Helpdesk Services

When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.

Staff Leasing

In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.

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Virtual Captive

In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.

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Fully Managed Solutions

This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).

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Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.