Virtual Captive Model

The client realises the potential of outsourcing and initiates the process.

At this critical phase in our “Virtual Captive Model” we identify outsourcing opportunities and understand your outsourcing requirements.


During the Analysis Phase a Project Transition Plan is Finalised which includes:

• The Project Schedule
• HR Plan – Recruitment, headcount & positions that need to be filled, detailed job descriptions, and training & development – (optional)
• Facilities & Services Requirements – Infrastructure, technologies, office space, and professional working environment
• Data Security, Confidentiality, Intellectual Property Protection, and Operational Backup Plan – Intended processes, procedures, infrastructures, technologies, tools, applications, software, systems, standards, contracts, and undertakings to protect & secure your project
• Organisational Structure – (optional)
• Corporate Culture – (optional)
• Any other documentation essential to form a greater understanding of your requirements

Once the analysis is completed and the transition plan is drafted, all the documents are validated and signed off by the client, so that there is no room for deviation from the plan’s specifications and the actual service.

We pass on your outsourcing requirements to our 1500+ pre-qualified global delivery centres, and each interested delivery centre provides us with a quotation (global delivery centres competing for your business).


We supply you with multiple FREE (no obligation) quotes from our shortlisted global delivery centres.

You make the decision of which delivery centre best meet your requirements.

Prices and terms & conditions are negotiated & confirmed.

Agreements are signed – Contracts, SLAs and other agreements are signed between 2 Australian companies (you and IPS); and separate contracts, SLAs and other agreements are signed between IPS and its offshore delivery centre.

Required Facilities & Services (infrastructure, technologies, office space, and professional working environment) are allocated/acquired.


Virtual staff is recruited and trained (optional).

Pilot project kick-off meeting takes place to ensure we are on the same page as the client.

A pilot project is carried out on a small scale. Results are analysed, feedbacks are sought and any necessary changes are implemented to meet your requirements and approach.


Once happy with the results, the client approves the project to move forward.

This is an expansion of stage 4.


Project kick-off meeting takes place to ensure we are on the same page as the client.

This is an expansion of stage 5.


Results are analysed and feedbacks are sought on an ongoing basis.

Provides technologies, technical support & training, and integration of technologies.

Provides human management support such as staff induction, training & development facilitation, absenteeism and payroll.

Overseas day-to-day functioning of the centre; represents you on the floor, takes direct instructions from you, oversees the transfer of knowledge and processes, conducts the selection and training of virtual staff.

An individual or a team hired by your in-house management team to work on your tasks/projects. Takes direct instructions from your in-house management team on the ground.

Acquires resources (such as high quality virtual talent, state of the art infrastructure, technologies, office space, and professional working environment); and deals with offshore red tape associated with outsourcing.

Run and manage your own project through your in-house management team; responsible for recruitment, training and development of your in-house management team; and provide customised industry/task related technologies/software.

Facilitates the entire outsourcing process, provides expert advice and well built support system to make sure that your outsourcing is successful. With our support system, we provide services such as cultural management, productivity focus, and ad-hoc resources/services (optional). Ad-hoc resources/services such as additional resources, additional QC, and third party resources/services.

Back channel communication is available between You (the Employer), IPS executives & senior management (Australian/Offshore), offshore delivery centre’s management, and your in-house management team to help drive outcomes and resolve any blockages

Full Time / Part Time

Monthly Facilities & Services Fee includes:

i. Infrastructure, Technologies (basic software & applications), Office Space, and Professional Working Environment – (Provision & Management)

ii. Employment & Payroll (Solution, Payroll & HR Compliance)

Salary includes:

i. Salary + Bonuses + Government Contributions). Staff entitled to ____ days off each year + additional salary for working on local public holidays)

Pay Per Task Completed

Any Other Payment Type