Follow these 9 rules before taking off: Rule 1 – Virtual staff and service providers have excellent communication skills. Rule 2 – An outsourcing company must be flexible. Rule 3 – An outsourcing company must be built on quality and be able to prove beyond just simple words. Rule...
Lack of process training and knowledge. Lack of culture transfer. Lack of communication. Insufficient technology used by the outsourcing firm. Lower quality outsourcing service providers and/or HR. Most importantly lack of support system. [gallery ids="2646"]...
Some critical issues to pay attention to in a BPO contract are: · Work scope · Rates · Term & Termination · Performance Guarantees · Deflationary Pricing over length of contract · Training costs · Performance Guarantees · Data Security, Privacy, Confidentiality and IP Rights · Continuity...
Our research indicates that outsourcing is well suited for a fast-growth economy, in which companies use service providers to grow rapidly; outsourcing does well in a slow-growth economy, in which companies look to change their cost structures. CFOs are looking at BPO as a way...
Most back-office infrastructures of businesses were built for a previous era - pre globalization, pre-Internet, and pre-M&A. They must change quickly to meet the need for economies of scale and higher competition. For the businesses, the benefit of BPO is access to best practices, which...
CFO who are looking at every option to further cut costs. IT Executives under pressure to reduce costs and improve quality. Human Resources executives seeking lower transaction-processing costs. Finance and Accounting executives considering new processing options. Customer Care executives building the next-generation virtual global contact center. Sourcing executives with cost...
The reasons to outsource vary from company to company. You might choose to outsource so you can: Save money, improve bottom line & ROI Offshore outsourcing allows you to tap into high quality but more economical offshore resources. Due to differences in resources costs, such as wages, between...
Any left-brain type of job that can be reduced to a set of rules, routines and instructions is a candidate for outsourcing. Since computers can emulate left-hemisphere skills, all such outsourcing operations are automated. In simple words - any task that can be done by someone...
BPO stands for Business Process Outsourcing, and BKO stands for Business Knowledge Outsourcing. Major corporations in the US, Europe, Middle East and Australia are outsourcing their back office operations to offshore to save costs. E.g. employee payroll is maintained in India/Pakistan for their employees worldwide....
Business outsourcing is a strategy that allows you to redirect the management of your back office business processes in order to take advantage of high quality & more economical global business resources (including Virtual Talent), and to focus on what matters, which is your organisation’s...