Follow these 9 rules before taking off: Rule 1 – Virtual staff and service providers have excellent communication skills. Rule 2 – An outsourcing company must be flexible. Rule 3 – An outsourcing company must be built on quality and be able to prove beyond just simple words. Rule...
Lack of process training and knowledge. Lack of culture transfer. Lack of communication. Insufficient technology used by the outsourcing firm. Lower quality outsourcing service providers and/or HR. Most importantly lack of support system. [gallery ids="2646"]...
Some critical issues to pay attention to in a BPO contract are: · Work scope · Rates · Term & Termination · Performance Guarantees · Deflationary Pricing over length of contract · Training costs · Performance Guarantees · Data Security, Privacy, Confidentiality and IP Rights · Continuity...
Our research indicates that outsourcing is well suited for a fast-growth economy, in which companies use service providers to grow rapidly; outsourcing does well in a slow-growth economy, in which companies look to change their cost structures. CFOs are looking at BPO as a way...
Most back-office infrastructures of businesses were built for a previous era - pre globalization, pre-Internet, and pre-M&A. They must change quickly to meet the need for economies of scale and higher competition. For the businesses, the benefit of BPO is access to best practices, which...
CFO who are looking at every option to further cut costs. IT Executives under pressure to reduce costs and improve quality. Human Resources executives seeking lower transaction-processing costs. Finance and Accounting executives considering new processing options. Customer Care executives building the next-generation virtual global contact center. Sourcing executives with cost...