When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.
Software Maintenance & Support Services
Types of Software Maintenance & Support Services Include:
Ongoing Support
- Client Specific Ongoing Support
Technical Improvements
- Client Specific Technical Improvements
Perfective Upgrades
- Modifications
- Deletions
- Insertions
- Enhancements
- Changes
- Many More Client Specific Perfective Upgrade Services (Customized)
Many More Client Specific Software Maintenance & Support Services (Customized)
- Please Contact Us to discuss your specific outsourcing needs
Adaptive Enhancement & Support
- Changing The Data Format
- Altering Localizations & Regulations
- Changing Hardware Configurations
- Modifying Supporting Utilities
- Integrating New Operating Systems
- Many More Client Specific Adaptive Enhancement & Support Services (Customized)
Corrective Software Maintenance & Support Services
- Correcting Logic Errors
- Correcting Coding Errors
- Correcting Design Errors
- Many More Client Specific Corrective Software Maintenance & Support Services (Customized)
Preventive Software Maintenance & Support Services
- Customers’ Feedback
- Past Occurrences
- Many More Client Specific Preventative Software Maintenance & Support Services (Customized)
Types of IT Support/Helpdesk Services Include:
IT Support Services
- Troubleshooting
- Preventative Maintenance
- Data Disaster Recovery Plan
- PC/Networking/Hardware Issues
- ISP Connectivity Issues
- Software/Application/Web Related Support Services
- Remote Diagnostics
- Many More Client Specific IT Support Services (Customized)
Remote IT Support Services
- Client Specific Remote IT Support Services
Product Related Problems/Quarries (Product Support Services)
- Software & Application Support:
- Application Solutions
- Installation Support
- Application Development Tools
- System Software
- Many More Client Specific Software & Application Support Services (Customized)
- System Support Covers:
- Servers
- Workstations
- PCs
- Thin Customers
- Storage Devises
- Terminals and Peripherals
- Many More Client Specific System Support Covers (Customized)
- Devises & Peripherals Support Covers:
- Smart Handled Devises such as Mobile Handsets and PDAs
- Networking Devises such as Switches and Routers
- Printers
- Multifunctional Peripherals
- Consumer Devises such as Digital Cameras, Camcorders and Gaming Devises
- Many More Client Specific Devises & Peripherals Support Covers (Customized)
- Technical Monitoring Services:
- Remote Monitoring of Application Infrastructure – Custom Reporting, Remote Problem Resolution, Alert Resolution Management
- Remote Network Services
- Remote Server Services
- Connectivity Related Solutions
- Many More Client Specific Technical Monitoring Services (Customized)
- Remote Infrastructure Management Services
- Many More Client Specific Product Related Solutions (Customized)
Many More Client Specific IT Support/Helpdesk Services (Customized)
- Please Contact Us to discuss your specific outsourcing needs
Tier I, II and III Support
- Telephone Support
- Troubleshooting and resolving problems through Remote Assistance
- Maintaining A Self-Support Web Site
- Dispatch of Service Technicians
- Escalating Call Backs to the ISV or OEM
- Single Point of Contact (SPOC)
- Many More Client Specific Tire I, II and III Support Services (Customized)
Helpdesk as Sales Agent
- Helping prospective customers decide on which software/hardware to buy
- Handling queries on usage and application
- Cross-selling of products and accessories
- Up-selling new versions or applications to encourage product upgrades
Website Support Services
- Feature finding and usage
- Level 1 customer support
- Database search support
- Technician support
- Navigation support
Channels
- Call Centre (Inbound/Outbound)
- Online
- Social Media
- Chat
- White Mail
- Fax
- Many More Client Specific Channels (Customized)
Staff Leasing
In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.
Virtual Captive
In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.
Fully Managed Solutions
This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).
Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.
Our Office
Level 32, 101 Miller Street
North Sydney, NSW, 2060, Australia
Phone: 1300 991 691
info@parallelsourcing.com.au
Sales & Marketing:
Head Office – Sydney:
Can’t find your required services in our list
Please contact IPS for your customised business processes
Please contact IPS for your customised business processes